Have great employees that are ready to take the next step into a lead role? Send them to the Leader Worker Certificate Program. This 12-week course will set them on the path to success by reviewing lead worker expectations, how to provide productive feedback and deal with conflicts as well as improving their work habits.
Reading Truck Body's James Templin said the program not only improved his problem-solving skills, but also his listening.
"I've learned to be more open as far as listening to the employee's statements and assessing certain situations to solve problems that arise," he said.
Providing this training to your employees will not only improve retention rates, but it will demonstrate the clear career path that most are looking for when accepting a lower-level position. While this training is especially suited for those working in a manufacturing environment, it is applicable for workers in numerous industries who are looking to learn effective communication skills.
Topics include:
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Expectations of the lead worker
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Coaching and providing productive feedback
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Communicating up
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Improving work habits
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Conflict & resolution
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Generations in the workplace
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Effective digital communication
